Process discovery is vital for gaining accurate insights on any processes for the purpose of transformation whether it is process redesign, process automation or even process outsourcing. In today’s ever-changing business environment, it’s imperative to have a good...
This article is published on LinkedIn on Feb 8th, 2021 by Mr. Ravi Ramamurthy – CEO, Epiance Advent of technology has shifted the balance of complexity. Front end systems, self service systems, or processes that are exposed to customers and end users have become...
In the late 19th century a few prominent physicists in a fit of hubris proclaimed that we had reached the pinnacle in Physics and there was nothing more earth-shattering left to uncover. They lamented that humankind would leave the job to the jejune to ferret out the...
Any organization staring at the daunting task of studying and getting a grip on the current state of the internal processes has a couple of choices. One, understanding the AS-IS using process mining tools or two, using task capture and task mining tools for the task....
In today’s fast-paced and interconnected world, businesses constantly seek innovative ways to enhance their global capabilities. Global Capability Centers (GCCs), shared service centers, better known as offshore centers, have long played a pivotal role in this...
